The Legal Services Society (LSS) investigates all complaints it receives. The following are guidelines for making a complaint.

Complaints about legal aid clients

If you believe that someone you know is incorrectly receiving legal aid, please submit your concerns in writing to LSS. LSS takes each complaint seriously and conducts an investigation to determine its validity. However, for confidentiality reasons, LSS can't report the results of the investigation to the person making the complaint.

Complaints about lawyers

LSS also investigates complaints about private bar lawyers who have been retained by the society to represent individuals. To make a complaint about a lawyer, submit it in writing to LSS for review and follow-up.

People may also wish to make a complaint about a lawyer to the Law Society of British Columbia. The Law Society sets and enforces educational, ethical, and professional conduct standards for lawyers in BC.

Contact information

To make a complaint to LSS, please do so in writing by mail, fax, or email.

Mail to:

Audit & Investigation Department
Legal Services Society
400 – 510 Burrard Street
Vancouver, BC  V6C 3A8

Fax: 604-682-0979

Email: Complaints

You may submit your complaint using the complaint form.

To find out how to make a complaint in writing, call the complaints information line at 604-601-6187.